Last updated: February 20, 2018
This Take2 Support Policy (“Support Policy”) is incorporated by reference in the Take2 Platform Services Agreement (“Agreement”), available at https://www.take2.co/platform-service or a successor URL (the “Agreement”), entered into between you (“You”) and Take2. Capitalized terms used in this Support Policy that are not defined herein have the meanings given them in the Agreement
Take2 offers customer support for the Services (“Support”) in accordance with the following terms:
Support is provided Monday through Friday, 8am to 8pm CST / CDT. Additional support may be given outside of operating hours as provided by support staff availability.
You may report errors or other issues with the Services (“Incidents”) by contacting Take2 via the available in-app support link or via email at [email protected] You will provide information and cooperate with Take2 as reasonably required for Take2 to provide the necessary support including, without limitation:
Take2 personnel will assign a priority level (“Priority Level”) to each Incident and seek to provide response times in accordance with the following:
Take2 has no obligation to provide support to the extent an Incident arises from:
5. Notwithstanding the exclusions set forth in Paragraph 4 above, should Take2 provide support to You in a circumstance where it had no obligation to do so, such provision of Support shall not constitute a waiver of Take2’s right not to provide such Support in accordance with Paragraph 4.